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If you’re able to complete the checkout process on our website, we ship to your country! We’re continuously working to expand our shipping options and reach more locations around the world, so if we’re not yet shipping to your area, we hope to offer
As a globally recognized brand with customers in over 60 countries, we've strategically placed our warehouses in Asia to ensure we can offer the highest quality products at competitive prices, while also providing fast shipping times. This allows us
Please find below a list of expected shipping times and thresholds. Please note: This timeframe begins from the day your order leaves our warehouse and not from the day your order is placed. Processing of orders can take 1-3 business days. Please not
When your order is dispatched, you will receive a shipping confirmation email containing your order details and your tracking information. You will be able to check the status of your order as it makes its way to you. This is not to be confused with
Once you click the link to our courier services tracking software (Yuntrack Express) you will have access to additional tracking information. Because we are a global brand our courier service partners with your local courier companies for a fast, cos
If you receive a notification that your parcel is delivered but cannot locate your order, please follow the below steps:. Please note: To allow our team to investigate thoroughly, you must contact us within 14 days of the delivery date on your tracki
“Return to sender” means that your parcel could not be delivered and is being returned to the Livetta warehouse. This can happen due to incorrect or incomplete address information, refusal by the recipient, or unpaid customs fees. If you see this lab
If your parcel has not yet received an initial scan, this usually means that your parcel is being prepared for shipment by our warehouse team. This can sometimes show on your tracking as 'sender dispatching item', 'preparing shipment' or 'we've recei
You will receive an email or SMS from your courier to indicate that your parcel is ready for pickup. This notification will usually include the location of your parcel, its opening hours, and any specific instructions. These details may also be visib
At this time, we don’t offer expedited shipping. We’ve chosen to focus on providing the most reliable and cost-effective shipping options to ensure all our customers receive their orders in a timely manner. We understand that some orders may be time-
Depending on what country you are shipping your order to you may incur some sort of customs and duties fees. Please check with your local customs office for details. Livetta is not responsible for duties, customs, or taxes imposed by your country. If