How do I track my order?Updated 5 months ago

When your order is dispatched, you will receive a shipping confirmation email containing your order details and your tracking information. You will be able to check the status of your order as it makes its way to you.

This is not to be confused with the order confirmation email you receive when you complete your purchase. Within your shipping confirmation email you will receive everything you need to track your order. 

You can track your order by using the "Track My Order" button in this email as shown below.

Alternatively you can go directly to the courier services website by using the URL shown in the same email as shown below highlighted in red.

The 18 digit code after the = symbol is also your unique tracking number.

Once you click the link to our courier services tracking software (Yuntrack Express) you will have access to additional tracking information. 

Because we are a global brand our courier service partners with your local courier companies for a fast, cost effective and streamlined delivery. If you experience issues with unsuccessful deliveries, pickup locations or any other information from your local courier service you will find the last mile tracking number, the local company and their contact information in the areas highlighted in red in the above image.