No parcel scanUpdated 3 months ago

If your parcel has not yet received an initial scan, this usually means that your parcel is being prepared for shipment by our warehouse team.

This can sometimes show on your tracking as 'sender dispatching item', 'preparing shipment' or 'we've received your order details but not your parcel'.

Typically, this status can last anywhere from hours to days. When collecting a high volume of parcels, the courier may not individually scan each parcel until it reaches its next destination.

If your order remains in the same status for more than 4 working days with no delivery update, our Customer Service team will be happy to help.

If you have any questions or need further assistance, please don’t hesitate to contact our Customer Service Team via email at [email protected] to start a chat with a member of the team or alternatively use our chat feature below. But please keep in mind you are most likely to get support from us via email.