If you think your order may be lost, please follow the below instructions:. We are committed to ensuring you receive your order as quickly as possible and we appreciate your patience and understanding. Email us via help@getlivetta.com to start a chat

If you think your order may be lost, please follow the below instructions:<ol><li>Check your shipping confirmation email: After your order has been shipped, you will have received a confirmation email containing your order details and tracking number. If you cannot locate this email, check your Spam and Junk folders.</li><li>Track your order: Use the tracking number provided in your shipping confirmation email to check the status of your order. Visit the courier&apos;s website and enter your tracking number to see your parcel&apos;s latest updates. If you can click further to view &apos;last mile tracking&apos;, this will show the most accurate information.</li><li>Confirm your shipping address: Ensure the shipping address provided at checkout is correct. Orders can often be delayed or misdelivered due to incorrect or incomplete delivery addresses.</li><li>Look for delivery attempt notices: If you were not home at the time of delivery, your courier may have left a note to indicate that your order is waiting at a local depot, or has been rescheduled for delivery at a later date.</li><li>Contact your courier: If your tracking information is unclear or hasn&apos;t updated for more than 7 days, please reach out to the courier directly. They will be able to provide more detailed information on the status of your parcel.</li><li>Allow for possible delays: External factors like weather conditions, high shipping volumes during busy periods, or customs processing for international orders may cause delays.</li><li>Contact our Customer Service team: If you have followed the above steps and are still unable to locate your order, our Customer Service team will be happy to help. Please contact our team with the following information:</li></ol><ul><li>Order number</li><li>Tracking information</li><li>Any previous correspondence with the courier</li></ul>We are committed to ensuring you receive your order as quickly as possible and we appreciate your patience and understanding.Email us via <a href="mailto:help@getlivetta.com" id="isPasted">help@getlivetta.com</a> to start a chat with a member of the team or alternatively use our chat feature below. But please keep in mind you are most likely to get support from us via email.

Lost order

If your order is missing an item, please contact our Customer Service team as soon as possible. Our team will be happy to resolve this for you. Please include the below information when contacting the team:. Please note: To allow our team to investig

If your order is missing an item, please contact our Customer Service team as soon as possible. Our team will be happy to resolve this for you.Please include the below information when contacting the team:<ul><li>Order number</li><li>Images of the items received</li><li>A list of the item(s) missing from the parcel</li><li>Images of your parcel, especially if the parcel arrived damaged/opened</li></ul>Please note: To allow our team to investigate your missing item, you must contact us no later than 7 days after your parcel is delivered.Email us via <a href="mailto:help@getlivetta.com" id="isPasted">help@getlivetta.com</a> to start a chat with a member of the team or alternatively use our chat feature below. But please keep in mind you are most likely to get support from us via email.

Missing item(s)

If you receive a faulty item, please contact our Customer Service team as soon as possible. Our team will be happy to resolve this for you. Please include the below information when contacting the team:. We operate with strict quality control procedu

<section id="isPasted">If you receive a faulty item, please contact our Customer Service team as soon as possible. Our team will be happy to resolve this for you.Please include the below information when contacting the team:<ul><li>Order number</li><li>Photograph of the item in full</li><li>Clear photograph of the product fault</li><li>Description of the issue</li><li>Description of how the item has been washed and cared for</li></ul>We operate with strict quality control procedures at every stage of the production process to minimise the risk of faulty items, so this is a very rare occurrence. Our Customer Service team will be happy to assist you if you do receive a faulty item.<section id="isPasted">Email us via <a href="mailto:help@getlivetta.com" id="isPasted">help@getlivetta.com</a> to start a chat with a member of the team or alternatively use our chat feature below. But please keep in mind you are most likely to get support from us via email.</section></section>

Faulty item(s)

If your parcel arrives damaged, please contact our Customer Service team as soon as possible. Our team will be happy to resolve this for you. Please include the below information when contacting the team:. Email us via help@getlivetta.com to start a

If your parcel arrives damaged, please contact our Customer Service team as soon as possible. Our team will be happy to resolve this for you.Please include the below information when contacting the team:<ul><li>Order number</li><li>Images of the packaging and the items when they arrived</li><li>Description of the items received, as well as a description of the missing or damaged items</li><li>Description of the delivery location (e.g. mailbox, porch, handed directly to you)</li><li>Confirmation of whether the damage was acknowledged by the courier</li></ul>Email us via <a href="mailto:help@getlivetta.com" id="isPasted">help@getlivetta.com</a> to start a chat with a member of the team or alternatively use our chat feature below. But please keep in mind you are most likely to get support from us via email.

Damaged parcel

Livetta

ORDER ISSUES

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