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Faulty item(s)Updated 3 months ago
If you receive a faulty item, please contact our Customer Service team as soon as possible. Our team will be happy to resolve this for you.
Please include the below information when contacting the team:
- Order number
- Photograph of the item in full
- Clear photograph of the product fault
- Description of the issue
- Description of how the item has been washed and cared for
We operate with strict quality control procedures at every stage of the production process to minimise the risk of faulty items, so this is a very rare occurrence. Our Customer Service team will be happy to assist you if you do receive a faulty item.
Email us via [email protected] to start a chat with a member of the team or alternatively use our chat feature below. But please keep in mind you are most likely to get support from us via email.