There are 4 options for being able to amend your order. You can find all the ways you can amend your order below. Order Confirmation Email. After you place an order you will receive an "Order Confirmation" email from us. You will see a "Click Here To

There are 4 options for being able to amend your order. You can find all the ways you can amend your order below.Order Confirmation EmailAfter you place an order you will receive an &quot;Order Confirmation&quot; email from us. You will see a &quot;Click Here To Modify Order&quot; button in this email as shown in the screenshot below. This will redirect you to the accounts page. You can then go to the order status page and select the order you want to modify and see the options at the bottom of this page.<img src="https://attachments.gorgias.help/gpGJBxpjGob2YXZA/hc/Q9r0k7BGj9xvg13y/2025011107-db082745-d48d-477a-b684-7dbca031572d-screenshot%202025-01-11%20at%205.06.47%E2%80%AFpm.png" style="width: 471px;" class="fr-fic fr-dib"> Thank You PageIf you&apos;d like to amend your order details you can make these changes yourself by editing them on the thank you page right after your purchase. As shown in the below screenshot.&#xA0;<img src="https://attachments.gorgias.help/gpGJBxpjGob2YXZA/hc/Q9r0k7BGj9xvg13y/2025011103-6fa55afd-3894-4beb-a84d-78867ca1980e-screenshot%202025-01-11%20at%201.56.35%E2%80%AFpm.png" style="width: 467px;" class="fr-fic fr-dib"> Direct To Accounts PageIf you have already closed the thank you page you can also do this by logging into your livetta account <a href="https://shopify.com/authentication/57469861986/login?client_id=3194d5d0-7cbc-4f32-81bb-93e38592ee25&amp;locale=en-AU&amp;redirect_uri=https%3A%2F%2Fshopify.com%2Fauthentication%2F57469861986%2Foauth%2Fauthorize%3Fclient_id%3D3194d5d0-7cbc-4f32-81bb-93e38592ee25%26locale%3Den-AU%26nonce%3Db8be2cf9-4c41-4b79-acde-095e9f5404f3%26redirect_uri%3Dhttps%253A%252F%252Faccount.getlivetta.com%252Fcallback%253Fsource%253Dcore%26response_type%3Dcode%26scope%3Dopenid%2Bemail%2Bcustomer-account-api%253Afull%26state%3D01JH9R5ENR4DG3ZXBQKSAF5T5Y">here</a>. Then going to your order status page for the order in question and scrolling all the way to the bottom you can also modify the information there.Contact Customer ServiceAlternatively, please contact our Customer Service Team as soon as possible. While we will do our best to accommodate your request, please note that order amendments are not always guaranteed. Our warehouse team processes orders quickly, so it&apos;s possible your order may have already been dispatched by the time we receive your request.When reaching out to request an amendment, please include the following information:<ul><li style="text-align: center;">Order number</li><li style="text-align: center;">Email address</li><li style="text-align: center;">Phone number</li><li style="text-align: center;">Delivery address</li></ul>If we are unable to amend your order, we may still be able to cancel it&#x2014;however, this is also time-sensitive and not guaranteed. Alternatively, you can return or exchange your items once they arrive using this <a href="https://getlivetta.com/a/Returns/Livetta" rel="noopener noreferrer" target="_blank">link</a>.If you have any questions or need further assistance, please don&#x2019;t hesitate to contact our Customer Service Team via email at <a href="mailto:help@getlivetta.com" id="isPasted">help@getlivetta.com</a> to start a chat with a member of the team or alternatively use our chat feature below. But please keep in mind you are most likely to get support from us via email.

Amend my order

There are 4 options for being able to cancel your order. You can find all the ways you can cancel your order below. Order Confirmation Email. After you place an order you will receive an "Order Confirmation" email from us. You will see a "Click Here

There are 4 options for being able to cancel your order. You can find all the ways you can cancel your order below.Order Confirmation EmailAfter you place an order you will receive an &quot;Order Confirmation&quot; email from us. You will see a &quot;Click Here To Modify Order&quot; button in this email as shown in the screenshot below. This will redirect you to the accounts page. You can then go to the order status page and select the order you want to cancel and see the options at the bottom of this page.<img src="https://attachments.gorgias.help/gpGJBxpjGob2YXZA/hc/Q9r0k7BGj9xvg13y/2025011107-9f139232-2161-40a2-8f48-d30391ea0ec8-screenshot%202025-01-11%20at%205.06.47%E2%80%AFpm.png" style="width: 450px;" class="fr-fic fr-dib"> Thank You PageIf you&apos;d like to cancel your order you can do so on the thank you page right after your purchase. As shown in the below screenshot.&#xA0;<img src="https://attachments.gorgias.help/gpGJBxpjGob2YXZA/hc/Q9r0k7BGj9xvg13y/2025011103-6fa55afd-3894-4beb-a84d-78867ca1980e-screenshot%202025-01-11%20at%201.56.35%E2%80%AFpm.png" style="width: 467px;" class="fr-fic fr-dii"> Directly Through Accounts PageIf you have already closed the thank you page you can also do this by logging into your livetta account <a href="https://shopify.com/authentication/57469861986/login?client_id=3194d5d0-7cbc-4f32-81bb-93e38592ee25&amp;locale=en-AU&amp;redirect_uri=https%3A%2F%2Fshopify.com%2Fauthentication%2F57469861986%2Foauth%2Fauthorize%3Fclient_id%3D3194d5d0-7cbc-4f32-81bb-93e38592ee25%26locale%3Den-AU%26nonce%3Db8be2cf9-4c41-4b79-acde-095e9f5404f3%26redirect_uri%3Dhttps%253A%252F%252Faccount.getlivetta.com%252Fcallback%253Fsource%253Dcore%26response_type%3Dcode%26scope%3Dopenid%2Bemail%2Bcustomer-account-api%253Afull%26state%3D01JH9R5ENR4DG3ZXBQKSAF5T5Y">here</a>. Then going to your order status page for the order in question and scrolling all the way to the bottom you can also cancel your order there.Contact Customer SupportAlternatively, please contact our Customer Service Team as soon as possible. While we will do our best to process your cancellation, please note that cancellations are not guaranteed. Our warehouse team dispatches orders quickly, so it&#x2019;s possible your order may already be processed before we can act on your request.When reaching out to request a cancellation, please provide the following details:<ul><li style="text-align: center;">Order number</li><li style="text-align: center;">Email address</li><li style="text-align: center;">Phone number</li><li style="text-align: center;">Delivery address</li></ul>If we are unable to cancel your order, you will still be able to return or exchange the items once they arrive. Click <a href="https://getlivetta.com/a/Returns/Livetta" rel="noopener noreferrer" target="_blank">here</a> to access our online Returns Portal.If you have any questions or need further assistance, please don&#x2019;t hesitate to contact our Customer Service Team via email at <a href="mailto:help@getlivetta.com" id="isPasted">help@getlivetta.com</a> to start a chat with a member of the team or alternatively use our chat feature below. But please keep in mind you are most likely to get support from us via email.

Cancel my order

There are 4 options for being able to update your delivery address. You can find all the ways you can cancel your order below. Order Confirmation Email. After you place an order you will receive an "Order Confirmation" email from us. You will see a "

There are 4 options for being able to update your delivery address. You can find all the ways you can cancel your order below.Order Confirmation EmailAfter you place an order you will receive an &quot;Order Confirmation&quot; email from us. You will see a &quot;Click Here To Modify Order&quot; button in this email as shown in the screenshot below. This will redirect you to the accounts page. You can then go to the order status page and select the order you want to update the delivery address for and see the options at the bottom of this page.<img src="https://attachments.gorgias.help/gpGJBxpjGob2YXZA/hc/Q9r0k7BGj9xvg13y/2025011107-9f139232-2161-40a2-8f48-d30391ea0ec8-screenshot%202025-01-11%20at%205.06.47%E2%80%AFpm.png" style="width: 450px;" class="fr-fic fr-dii"> Thank You PageIf you&apos;d like to change your delivery address you can make these changes yourself by editing them on the thank you page right after your purchase. As shown in the below screenshot.&#xA0;<img src="https://attachments.gorgias.help/gpGJBxpjGob2YXZA/hc/Q9r0k7BGj9xvg13y/2025011103-6fa55afd-3894-4beb-a84d-78867ca1980e-screenshot%202025-01-11%20at%201.56.35%E2%80%AFpm.png" style="width: 467px;" class="fr-fic fr-dii"> Directly Through Accounts Page If you have already closed the thank you page you can also do this by logging into your livetta account <a href="https://shopify.com/authentication/57469861986/login?client_id=3194d5d0-7cbc-4f32-81bb-93e38592ee25&amp;locale=en-AU&amp;redirect_uri=https%3A%2F%2Fshopify.com%2Fauthentication%2F57469861986%2Foauth%2Fauthorize%3Fclient_id%3D3194d5d0-7cbc-4f32-81bb-93e38592ee25%26locale%3Den-AU%26nonce%3Db8be2cf9-4c41-4b79-acde-095e9f5404f3%26redirect_uri%3Dhttps%253A%252F%252Faccount.getlivetta.com%252Fcallback%253Fsource%253Dcore%26response_type%3Dcode%26scope%3Dopenid%2Bemail%2Bcustomer-account-api%253Afull%26state%3D01JH9R5ENR4DG3ZXBQKSAF5T5Y">here</a>. Then going to your order status page for the order in question and scrolling all the way to the bottom you can also modify the information there.Contact Customer Serviceplease contact our Customer Service Team as soon as possible, providing the following details:<ul><li style="text-align: center;">Order number</li><li style="text-align: center;">Email address</li><li style="text-align: center;">Phone number</li><li style="text-align: center;">Current (incorrect) delivery address</li><li style="text-align: center;">New (correct) delivery address</li></ul>Our Customer Service Team will submit the request to update your shipping address and will notify you if the change has been successfully processed. While we&#x2019;ll do our best to accommodate your request, please note that address changes are not always possible.If we are unable to update your shipping address, our team will provide guidance on the next steps.Our Recommendation: We suggest waiting until you receive your shipping confirmation email, then contacting your courier directly with the tracking information to make any necessary address changes.Please Note: Livetta is not responsible for reshipping or refunding orders sent to an incorrect or invalid shipping address.In some cases, parcels sent to an incorrect address may be automatically returned. If your tracking shows &quot;Returned to Sender,&quot; our Customer Service Team will be happy to investigate and assist with reshipping.If you have any questions or need further assistance, please don&#x2019;t hesitate to contact our Customer Service Team via email at <a href="mailto:help@getlivetta.com" id="isPasted">help@getlivetta.com</a> to start a chat with a member of the team or alternatively use our chat feature below. But please keep in mind you are most likely to get support from us via email.

ORDER AMENDMENTS

Amend my order

Cancel my order

Update delivery address