Amend my orderUpdated 4 months ago

There are 4 options for being able to amend your order. You can find all the ways you can amend your order below.

Order Confirmation Email

After you place an order you will receive an "Order Confirmation" email from us. You will see a "Click Here To Modify Order" button in this email as shown in the screenshot below. This will redirect you to the accounts page. You can then go to the order status page and select the order you want to modify and see the options at the bottom of this page.

Thank You Page

If you'd like to amend your order details you can make these changes yourself by editing them on the thank you page right after your purchase. As shown in the below screenshot. 

Direct To Accounts Page

If you have already closed the thank you page you can also do this by logging into your livetta account here. Then going to your order status page for the order in question and scrolling all the way to the bottom you can also modify the information there.

Contact Customer Service

Alternatively, please contact our Customer Service Team as soon as possible. While we will do our best to accommodate your request, please note that order amendments are not always guaranteed. Our warehouse team processes orders quickly, so it's possible your order may have already been dispatched by the time we receive your request.

When reaching out to request an amendment, please include the following information:

• Order number
• Email address
• Phone number
• Delivery address

If we are unable to amend your order, we may still be able to cancel it—however, this is also time-sensitive and not guaranteed. Alternatively, you can return or exchange your items once they arrive using this link.

If you have any questions or need further assistance, please don’t hesitate to contact our Customer Service Team via email at [email protected] to start a chat with a member of the team or alternatively use our chat feature below. But please keep in mind you are most likely to get support from us via email.