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GENERAL

Contact us

If you have a question or require assistance, our Customer Service team will be happy to help. Our support team is based in Australia and will be available via email at the following times:. For a quicker response, you are welcome to use our instant

Influencer Collaborations/Partnerships

Livetta has a specialist Partnerships Team who look after our brand partnerships and influencer collaborations. Our Partnerships team get a lot of applications and messages. Which means that our team couldn't possibly get back to everyone with an opp

Fake websites & accounts

As the Livetta brand continues to scale, we occasionally notice websites or accounts imitating us. Here are some tips to make sure you're shopping on the verified Livetta website or interacting with our official social media platforms. If you have ma

Where can I find my order number?

If you're unable to locate your order number, please follow the below instructions. Order Confirmation Email. After placing your order, you will receive an order confirmation email. This includes the details of your purchase, including your order num

Create an account

Creating an account not only simplifies your shopping experience but also allows you to save your details in one place. If you'd like to create an account, click here. For any other questions regarding your account, our Customer Service team will be

What will my order look like?

Your order will be delivered in a discreet black bubble padded satchel. Inside this satchel will be our branded package bags so this way you have complete discretion when making an order with us.

Why can't I log in to my account?

If you're unable to log into your account, you may have entered your details incorrectly. You may need to reset your password. If you've tried to reset your password but haven't received an email, you may not have created or activated your account. I