I've returned a non-Livetta item by mistakeUpdated 5 months ago

Any parcel accidentally or incorrectly returned to Livetta is the sender's responsibility and not Livetta's. We will always do our best to assist you, but we cannot guarantee we can retrieve your items.

If you send a non-Livetta item to our warehouse in error, please contact our Customer Service team with the following details:

• Your full name
• Your email address
• Your order number
• The date your item was returned
• A description of the item you returned, including any photos
• Tracked proof of postage, if you have it

Our team will then notify you if they retrieve your item.